You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. We typically use or share your health information in the following ways. We will provide a copy or a summary of your health information, usually within 30 days of your request. We are currently only sharing the athenaPatient app with a limited number of athenahealth customers and their patients. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. This website and Patient Portal contain links to websites operated by other parties. You may have access to view information for family members or others you care for if their provider is enabled for the athenaPatient app. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). Below you will find answers to commonly asked questions concerning the website. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. If you have already started checking in but havent finished, you will see a button on the appointment card labeled, The first way to send a message is to navigate to your, The second way to send a message is to click on an existing message in either your Inbox or Sent tab views. We will say "yes" to all reasonable requests. Improve clinical efficiency and financial performance with comprehensive support that scales as your needs evolve. When you receive the security code on your phone, enter it in the space provided and click. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. Select your provider, office location, and your preferred time of day and days of week. Get support that reworks claim denials and recovers payments for you. A link to reset your Patient Portal password has been sent to. trouble logging in, password assistance, access to family members information etc.) We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. Accomplish meaningful clinical work on the go from your mobile device. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. How soon can I expect a response from my provider? Click the Accounts icon in the lower right navigation bar. for more information about an FDA recall. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. We will provide a copy or a summary of your health information, usually within 30 days of your request. See how integrated services support providers by collecting diagnoses and care gap data from across our network and surfacing it during encounters. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. We may contact you for fundraising efforts, but you can tell us not to contact you again. We reserve the right in the future to charge a fee for the use of Patient Portal. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. If you don't agree, don't use the Patient Portal. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. Does the athenaPatient app have all the same functionality as my providers Patient Portal? If you still cannot view your data successfully after several tries, you should log out of the athenaPatient app and log back in. The Practice Entities have no control over the security or privacy practices of these external websites. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. To log into athenaPatient, use the email and password for your Patient Portal account. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. Clicking Feedback will bring you to a survey form where you can leave feedback. Here you will see an option under Our Resources titled Feedback. If youve set up text messaging as your security option, the following message will appear: 2. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We can use and share your health information to bill and get payment from health plans or other entities. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. You'll need to login to athenaNet to connect. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). We may say "no" to your request, but we'll tell you why in writing within 60 days. You will need to wait until it is closer to the time of your appointment to check in. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Please check periodically for updates. We may charge a reasonable, cost-based fee. It is at your provider's discretion to make test results available. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. powered by. We will say "yes" unless a law requires us to share that information. Select the message type from the dropdown options based on the topic of your question. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. You can send a message to your provider(s) in a couple of ways: Navigate to the Test Results screen by clicking Results in the bottom navigation bar. In case of a medical emergency, call 911. Dial 911 in the case of a medical emergency. We secure your personal information from unauthorized access, use or disclosure. Please click OK to continue your session. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. We can use your health information and share it with other professionals who are treating you. Below you will find answers to commonly asked questions concerning the website. Click on the back arrow to return to the Patient Portal. How do I set up access to view healthcare information for my family members or others I provide care for via the athenaPatient app? Select your provider and office location. Relieve your team of administrative work and let us complete it more quickly and accurately. We are required by law to maintain the privacy and security of your protected health information. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. This error occurs when there was an issue during the login process. This will bring up a list of all the test results you have received. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. Contact your provider's office and request a password reset email. What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. Note: This page should only be . that you are authorized to address the patient's billing matters. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. For example, a parent would have access to their childrens health data. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. The Athena Health Patient Portal is an online resource for patients and their families, offering educational material and communication tools about their health. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. Please check periodically for updates. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. We were unable to save your data. The Portal is not intended for use by anyone outside of the United States. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. Our easy-to-use, integrated suite of products and services can help accelerate your entire revenue cycle and maximize your financial outcomes. You have the ability to accept or decline cookies. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Initially, athenaPatient will offer a convenient mobile solution for staying engaged with your care team(s) and managing your health. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. Follow these instructions to reset your password. Who Can Access the Patient Portal. The Portal does not respond to web browsers' Do Not Track signals. If you selected a security question when you set up your security option, the following page will appear: 1. How do I manage my saved credit and debit cards? You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Current technology that balances capability with delight. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. Currently (as of November 2022), the athenaPatient app is only available for patients of specific athenahealth customers. See how we work together to solve healthcares biggest challenges. Indicate your contact preferences for different types of notifications. It is your responsibility to monitor these messages. Click the desired message in your inbox to read the message. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. It is at your practice's discretion to allow online appointment scheduling. We will make sure the person has this authority and can act for you before we take any action. Select an available appointment from the calendar. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. It is your responsibility to monitor these messages. athenahealth is unable to respond to general support inquiries sent to this email address. Improve your quality program performance with expert, end-to-end support. Your data should be available again once the systems are updated. You cannot permanently delete sent or archived messages. Start by navigating to the Profile screen by clicking on Profile in the bottom navigation bar. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. Toggle this switch to turn biometric authentication on or off. Click the desired form. . For technical issues with this website during normal business hours, please contact our office. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. To see these views, navigate to your Inbox by clicking the . See how we serve Hospitals and Health Systems, See how we support Member-centric Organizations, See how we support Ancillary Service Organizations. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. We must follow the duties and privacy practices described in this notice and give you a copy of it. trouble logging in, password assistance, access to family members information etc.) or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. Select your provider, office location, and your preferred time of day and days of week. Deliver quality care more easily with support that lets you focus on your patients. We are allowed or required to share your information in other ways . You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. Were located at 311 Aresenal Street, Watertown MA 02472. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. usually in ways that contribute to the public good, such as public health and research. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. The portal is not intended to replace a physician's office, nor does it provide full revenue cycle management. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. How do I schedule an appointment through athenaPatient? For iOS devices: athenaPatient requires OS versions 15.x or above. Were using data from the largest connected network in the industry to unlock insights into the future of healthcare. What do I do? For Android devices: athenaPatient requires OS versions 10.x or above. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. . You understand that Patient Portal provides you with online access to some clinical information about you. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. We typically use or share your health information in the following ways. Wait a minute or two, and then try again. We were unable to save your data. How do we typically use or share your health information? Note: This page should only be . Please click OK to continue your session. Here are answers to some frequently asked questions to help you get started. We have to meet many conditions in the law before we can share your information for these purposes. Cookies are used for system performance functionality. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. We will not retaliate against you for filing a complaint. Here you will see an option under Our Resources titled Feedback. Select the payment you would like to view. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). How do I view messages and/or responses from my provider? Click the Visit Web Portal button and an external browser will open with you automatically logged into your selected Patient Portal. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. Where can I fill out medical forms before my appointment? Please confirm you are using the email and password for your Patient Portal account and are connected to the internet. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. If you need to speak with the office sooner, please call the office directly. A link to reset your Patient Portal password has been sent to. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. Please try again. The Patient Portal is an online service that provides patients secure access to their health information. Explore our global offices or find the one closest to you. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. Click on the back arrow to return to the Patient Portal. The patient portal now exists in Spanish. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). Benefits of the Patient . If you tell us we can, you may change your mind at any time. Starting a new practice can be overwhelming weve got you. How do I know which of my family members data is being shown in the athenaPatient app? Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers.

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