Any tickets purchased in advanced will be refunded. Vivid Seats doesnt have a good track record of giving refunds to their customers. In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. Ticket Listings do not purport to state the type of ticket and delivery method is not indicative of whether or not a ticket is hard stock or a PDF or any other ticket format. Each listing contains the event name, date, seat location, and price per ticket. Yes, you will receive financial compensation in the same form that you used for the ticket purchase. Ive written about some operators who did that during the pandemic, which is the worst kind of customer disservice. We are extending all 120 percent coupons to be valid until Dec. 31, 2021, StubHubs website reads. As discussed in other provisions of these Sales Terms, no compensation will be given for any reason except as explicitly described in these Sales Terms. . Vivid Seats sold Himberger a show on a specific day, but Seinfeld postponed the show several times. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Its also about credit card disputes and when to use them. After you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back. If your event was canceled, Ticketmaster will issue you a full refund, according to its website. Consumer Alert: No more automatic refunds for skipped ports? Tickets purchased AFTER the rescheduled date has been announced will not be eligible for this refund, AEG Presents website reads. For details of what the credits or cash payments will or will not include, see the Notice at https://angeion-public.s3.amazonaws.com/www.TicketPurchaseSettlement.com/docs/Published+Notice.pdf. Then this happened, names, numbers, and email addresses of the Discover executives. These tickets are marked on the listing as "Zone Seating." Will this be the busiest spring break ever? This site is intended to be used by individuals or companies seeking to buy or sell tickets for ultimate use by an individual to attend an event and for no other purpose. For the avoidance of doubt, if a ticket is subject to a pricing error, Vivid Seats may offer the tickets to you at the corrected price. If you have difficulty gaining admission to an event, contact us immediately by calling 866.848.8499. If the value of the relief sought is $10,000 or less, at your request, Vivid Seats will pay all filing, administrative and arbitrator fees associated with the arbitration. By placing your order, you (i) acknowledge that sales are subject to our final sale terms, including the refund, postponement, and cancellation policies as stated throughout these terms; (ii) you acknowledge that Vivid Seats does not offer buyers remorse refunds; and (iii) you authorize Vivid Seats to charge your method of payment for the total amount, which includes the ticket price, service and delivery fees and any applicable taxes. Our app can even help you lower your bills. Learn More. By the way, if youre stuck in a similar situation as Himberger, you might be entitled to refund under a recent court settlement. This site is protected by reCAPTCHA and the Google Delivery method is not indicative of the type of ticket. We'll help get you there, and give you peace of mind. Class Action Waiver: To the fullest extent permitted by applicable law, you and Vivid Seats each agree that any proceeding to resolve any dispute, claim, or controversy will be brought and conducted ONLY IN THE RESPECTIVE PARTYS INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS (OR PURPORTED CLASS), CONSOLIDATED, MULTIPLE-PLAINTIFF, OR REPRESENTATIVE ACTION OR PROCEEDING (Class Action). If any provision of these Sales Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. E-tickets Within a few minutes of placing your order. Thats over 18 months after we bought the tickets, he says. During that investigation, we will review the proof you submit and contact the seller. AMC Stubs memberships that were scheduled to expire will be extended for the amount of time the theaters were closed.. Once you identify the tickets you would like to purchase, and select them, you will be directed through the checkout process where you will enter your name and address and provide payment information. Sorry we couldn't be helpful. Sometimes the event organizer will offer a refund for a rescheduled date, and if thats the case for your event, that link will be visible in your Ticketmaster account online. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. Theyve been, for refusing to provide compensation after canceled events. Aegean Airlines refunds one ticket but not the other. All users must comply with all local, state, federal and international laws, ordinances and regulations. All ticket holders will receive emails with their options beginning May 1. Resale Tickets to Events in Illinois: Solely for purposes of 815 ILCS 414/1.5(c), for transactions involving resale tickets to events in Illinois, You or the ticket reseller may elect to submit complaints against one another to the AAA under its rules and procedures. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. If you cant make it by December 15, you can apply the value of a wholly unused ticket toward the purchase of a ticket for a future date, according to its website. Vivid Seats may also mitigate its damages by relisting and selling the tickets that are the subject of the underlying payment dispute. Yes How Do I Find Out if the Event Is Canceled or Postponed? If you did not receive a Supplemental Notice, the previous dates apply and the claim deadline has passed. The service and delivery fees are added by Vivid Seats to the price of the tickets set by the seller. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. An inherent risk of exposure to and contraction of COVID-19 exists in any place or venue where people gather. Our Copyright Agent for notice of claims of copyright infringement can be reached at: Attn: Copyright Complaints24 E. Washinton St., Floor 9,Chicago, IL60602orlegal@vividseats.com. The company reviewed his case and agreed to refund his tickets. Not only would SXSW not offer a refund, the offer to use tickets for another year would expire April 30. You may be eligible if you are a person or entity living in the US, its territories, or Canada who, at any time on or before April 1, 2021 bought a ticket through Vivid Seats to an event that, between September 29, 2016 and April 1, 2021, was cancelled or postponed or rescheduled and has not yet occurred. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. The U.S. District Court for the Northern District of Illinois approved the agreement Monday over the opposition of a handful of objectors. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Also, if youve paid in full, you can request a partial refund by calling 714-781-4567. Event organizers apparently hoped to keep the ticket money. Himbergers problem was preventable. Vivid Seats shall not be held responsible for any such seating relocations or other changes to the Event Details and will not be obligated to provide a refund or any other compensation. 100% Buyer Guarantee! If Vivid Seats fails to make an on-time delivery of any purchased ticket for an event, then Vivid Seats sole obligation or liability shall be limited to compensating the buyer for any payments made to Vivid Seats under this Agreement. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. Did you find it helpful? NEITHER VIVID SEATS NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) AS WELL FOR AS ANY MULTIPLIER ON OR INCREASE TO DAMAGES, UNDER ANY CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTORY, COMMON LAW, EQUITABLE, OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE MATERIALS ON THE SITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE (INCLUDING ATTENDANCE AT ANY EVENT). In response to public outcry from Arizonans trying to get refunds for tickets to postponed events, Arizona Attorney General Mark . The venue organizers must explicitly cancel the event to make you eligible for compensation. Vivid Seats, a ticket exchange and resale company, should have refunded the money a long time ago. Vivid Seats to pay $7.5m in refund settlement deal - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Note that if you wish to attend the rescheduled show, your original tickets will remain valid for the new date., Broadway shows have been suspended until June 7, according to the Broadway League. A full-service national event ticket marketplace. info@TicketPurchaseSettlement.com. In the event that Vivid Seats deems an event cancelled in its entirety based on a reduction in capacity: (i) all outstanding orders for such event will be cancelled; and (ii) the event will be reposted for sale with the adjusted capacity and known restrictions. Timing or other aspects may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. Were always here to help. Because Vivid Seats's third-party sellers set the ticket price and because pricing is subject to the forces of supply and demand, the price may be above or below face value. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND YOUR RELIANCE THEREON. These Bank of America fees drained my kids savings account. The Vivid Seats Covid-19 Refund Settlement funds are to be used to refund customers who bought tickets for canceled events from Vivid Seats. Vivid Seats allows refunds under specific conditions. We are not always notified if a show is postponed, rescheduled or cancelled. Even though Texas will allow movie theaters to open May 1, Alamo Drafthouse says it wont. . Instant Download Within a few minutes of placing the order. If the arbitrator, upon final disposition of the case, finds your dispute was not frivolous, Vivid Seats will reimburse any filing fees that you paid and were not otherwise reimbursed. Did the company have to return Himbergers money? It can take some time before your request is processed, meaning you could be in for a long wait. Before the pandemic, he paid $689 for two tickets to a Jerry Seinfeld show in Atlantic City. YOU AND VIVID SEATS EACH WAIVE ANY RIGHT TO A JURY TRIAL AS WELL AS ANY RIGHT TO BRING CLAIMS IN OR OTHERWISE PARTICIPATE IN A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING, AS SET FORTH BELOW. If you canno longer plan to use the tickets you originally purchased, we welcome you to list your unwanted ticketsfor sale on our website. Ticket prices may be above "face value" listed on the ticket (they may also be below "face value"). In order to issue refunds, Ticketmaster must first get approval and funds from our clients. Hopefully, the pandemic is a once-in-a-lifetime event, and multiple postponements like this will never happen again. If an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund or other compensation, except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller). I want a $1,100 refund for my Samsung electric stove. Nothing contained on the site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Vivid Seats Property without the express written permission of Vivid Seats. UPDATE: Dates and deadlines have been changed for those who received a Supplemental Notice in this case. After Dax Shepard asked her about her musical chairs relationship situation. See the updated dates below. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. And who you can expect to see performing and presenting. If a re-issue is not possible, you will be refunded the re-issue fee. These Sale Terms contain the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied. These tickets, like all tickets sold on this site, are backed by our100% Buyer Guarantee. and will not be eligible for a refund. You and ticket resellers also agree to submit to the jurisdiction of the State of Illinois for complaints involving a ticketed event held in Illinois. Can Anyone Predict Whos Going to Win Best Supporting Actress? You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Postponed or rescheduled events will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate refund requests from the ticket seller. If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.. 1 in the ticketing category on Newsweek's list of Best Customer Service in both 2020 and 2021. The Seinfeld show, originally scheduled for April 2020, had been postponed to August and finally July 2021. GILFORD, N.H. . If you received a coupon for 120 percent that expires in 12 months, dont worry! Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Vivid Seats shall not be deemed in default or otherwise liable under these Sales Terms due to its inability to perform its obligations by reason of any act of God, fire, earthquake, blizzard, flood, epidemic, pandemic, danger to public health or safety, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, embargo, war, law, ordinance, regulation, legal order (unless caused by Vivid Seats default hereunder), failure or delay of any transportation, power, or communications system or any other similar cause not under Vivid Seats' control. Himberger was desperate to get a refund, and Vivid Seats wouldnt respond to his queries. To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. No, Vivid Seats will not grant you a refund for postponed events. Your tickets and admission to the event are subject to all venue and/or event organizer/promoter safety and health policies (including, but not limited to, those related to the COVID-19 pandemic), which could include, but are not limited to, health screening or vaccination requirements. Can I get a refund for my Marriott Vacation Club Points? This is something we cannot and will not do casually or quickly. If you are a part of Alamos Victory Rewards program and are worried about special offers expiring while the theater is closed, Alamos website says When we reopen, well hook you up on all fronts. If you have a season pass to Alamo, billing has been suspended while the theater is closed, but if you wish, you can continue to pay and membership fees will be donated to the Alamo Family Fund to help employees who are facing financial hardship immediately after a natural disaster or an unforeseen personal hardship, according to its website. Grounds Admission Pass/Grounds Pass. The site, including all site software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) ("Vivid Seats Property") is owned by Vivid Seats and will remain the property of Vivid Seats. Shipped Arrive in 1-3 business days from placing the order. Vivid Seats shall not be liable or responsible for any inconsistencies discovered after the 48-hour window has passed. If you want a refund, you can request it through your Burner Profile, according to the website, but Burning Man is urging ticket holders to donate to Burning Man Project to help keep staff and the Burning Man vision alive. To use DoNotPay, open it in your web browser. Things you buy through our links may earnVox Mediaa commission. Due to the unique nature of SXSWs business, where we are reliant on one annual event, we incurred extensive amounts of non-recoupable costs well in advance of March. If you are under the age of 18, then you may only use this site or our customer call center in conjunction with, and under the supervision of, a parent or guardian. So should you buy tickets for live events through Vivid Seats? The arbitrators award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Vivid Seats's third-party sellers list and sell the tickets. As our Sales Terms and Conditions state, all sales are final. Wheres my airline ticket refund from GotoGate? Plus, we have insightful letters, insider tips, and more. These event organizers of concerts, festivals, games or events set the policy on refunds, and Ticketmaster facilitates services accordingly. According to the memo, Ticketmaster has already refunded $400 million in sales to ticketholders. Tickets are typically delivered per this schedule unless the delivery date in the listing is a date in the future (although timelines can vary in individual circumstances): Attendees to live events must abide by the rules and policies of the venue, promoter and anyone else responsible for the event. Timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. Not like this, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. . If the corrected price is not acceptable to you, Vivid Seats will allow you to cancel your order. When an event cancels, we will always send you a notice via email with the applicable terms and options. Opting Out: You can choose to reject this agreement to arbitrate. All orders placed on Vividseats.com or through our customer call center must be confirmed by the respective seller before the Buyer Guarantee takes effect. If the issue you are experiencing is not resolved and you are denied admission, you must obtain proof from the venue verifying that you were denied entry and send that to Vivid Seats along with a statement describing the specific circumstances. *Sorry, there was a problem signing you up. Because the beginning of the MLB season has been postponed, SeatGeek will refund canceled spring-training tickets. See ourPrivacy Policyfor how we treat your data. PLEASE NOTE: A valid and physical form of identification indicating that they are at least 21 years old must be presented. VIVID SEATS DISCLAIMS, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE MATERIALS, AND ANY TICKETS OR SERVICE OBTAINED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. Our help is free. Arbitration Fees and Costs; Attorneys Fees and Expenses: Payment of all filing, administration, and arbitrator fees will be governed by the AAAs rules, unless otherwise stated in this agreement to arbitrate. If your event has been postponed, tickets will be valid for the new date. When will I receive my 110% Rewards Cash loyalty credit? Thanks for your patience. THE MAXIMUM LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ALL DAMAGES, LOSSES SUFFERED BY YOU AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (B) $200. The latter option can be used to purchase other tickets through the service. By using or visiting this siteor purchasing tickets in any manner from the Vivid Seats Marketplace, you expressly agree to abide and be bound by these Sales Terms, as well as all applicable laws, ordinances and regulations. Taking legal action such as filing civil or criminal charges or seeking an injunction. Glossary of Common Industry Terms. VIVID SEATS DOES NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. And Discover Discover! Other than any denial of entry caused by health or capacity concerns relating to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, in the event that Vivid Seats determines that you were indeed denied entry, at no fault of your own, you will receive a full refund of the cost of the ticket including all fees and shipping charges, less possible restocking fees, as the sole remedy. . But six months later, Discover found that the charge was valid. By using this site, you agree not to use any false personal information or use an invalid or unauthorized credit or debit card. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. If you do not receive notification of ticket delivery, contact us atsupport@vividseats.comfor assistance. If you do not timely notify Vivid Seats, you may not be eligible for compensation based on non-delivery of tickets. However, if you can and want to attend the fall Coachella weekends on October 911 and October 1618, your spring tickets are good for the fall. 1-833-321-1231 Sit back and relax while we do the work. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. Not according to the terms of his Vivid Seats purchase, To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. Claim Form: Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Case Name: Walt Disney World Resort in Florida will remain closed until further notice. No, Vivid Seats will not grant you a refund for postponed events. On rare occasions when pricing errors occur, Vivid Seats shall not be liable to the customer for this error. General Terms 28. If Vivid Seats changes any term or condition, said modification, revision and additional information shall be posted here, automatically replace the existing terms and conditions, become effective immediately, and become binding on all users of this site. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. On December 13, 2022, I received the tickets from Vivid. Vivid Seats monitors compliance with these Sales Terms and investigates alleged violations and other complaints against users. If it's just postponed or rescheduled, tickets "will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law." So you have to live in California to get your money back.

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