We apologize for yourconcerns, but at this point the coverage period has expired 5 years ago.The material in your coach could be due to care by the original owner, or the chemicals used in the cleaning process that *** be stripping the furniture. With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. Begin with this one! Discover the necessary items to make this an unforgettable adventure! The $1,000.00 bid they accepted. Number Of Discs. We purchased an expensive coach manufactured by Thor Motor *** with MANY issues and defects. Plus tax, title and license. Advertised monthly payment is based on 20% cash down, plus tax, title, registration and fees, at 7.99% APR for 96 months on finance amounts under $10K, at 7.99% APR for 144 months on finance amounts from $10K to $25K, at 7.99% APR for 180 months on finance amounts from $25K to $50K, and at 7.99% APR for 240 months on amounts over $50K. WHO IS RIGHT? We have a 2017 Thor motor home with a radio installed backup camera. Nobody will build them better. You'll find a large closet that can be used for clothes, food, or miscellaneous camp gear, plus there are overhead compartments for even more storage. Step inside and find a 68" jackknife sofa to the right of the entry door. The pictures submitted to us show no concern of factory defect to the roof. I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. The 10 Best Spring Break Destinations For RVers, What You Should Know About RV Towing Insurance, 4 Embarrassing Things We Did As New RVers. Thor is offering to repair by patching roof. We have contacted the customer to investigate the root cause of the concern. This is a $200,000 brand new RV that we are paying monthly on but have barley used because Thor keeps denying the warranty claims. We are well aware that the coach is off warranty. According to the call notes several of his concerns were discussed and further explained. The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! Total:1,215 (members:37, guests:1,178), Central NY in summer beautiful Casa Grande AZ in w, Dodged a bullet tonitetornado hit Dallas, but didn't make out out to my area thankfully. Is An RV Renovation Project Right For You? 2022 Thor Motor Coach Challenger RVs for Sale Near You. Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. : Stock Number {stockNumber} {priceLabel} {msrp}{salePriceLabel} {saleprice}, 1300 E. Santo Antonio Drive Colton, CA 92324, Sales (909) 413-6689Service (909) 413-6690, Sales (562) 474-6829Service (562) 455-4114, Sales (909) 413-6696Service (909) 413-6697, Sales (951) 386-0319Service (951) 386-0364. We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. It seems each Thor MC plant wires the radios differently. 1 swinging tv screen. Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. 15,0000miles Specs: Ford E350 . We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. ", I am rejecting this response because:The ************* location that was given to us, the website above They stated they do not work on RVsWe need a location nearby. Upon the completion of our conversation, I contacted the dealership and made an appointment for March 3rd, 2023 to get an estimate that I can provide back to Thor Motor Coach. We are currently waiting on pictures and an estimate from the service center to determine how to proceed. We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. Our motorhome has been in the shop at la mesa for 71/2 months. Why not the flooring costs? Please note - there could be multiple recalls for a specific model RV. Class C, 32 feet Thor Motor Coach. Thor Motorcoach Logo linking to Home Page. This is Thors final offer as it has been stated multiple times. . We had the privilege to work with Joe A. the Internet Manager. The requested information: 2019 *********************** **** motor coach. It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . We have been diligently working non-stop to get the flooring and heating breech issues resolved. Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. I have hundreds of emails relating to our continued attempts to get these issues resolved. It has been sitting for a year. Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. Solar panals not bolted properly to roof.Propane sensor faulty. THOR RECALL NOTICES - LATEST RECALLS FOR THOR - ARFC THOR RECALLS Recall information for THOR RVs, campers & trailers. TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. Due to Covid19 supply chain issues, some features and options shown may be temporarily substituted or removed. New to RVing? Posted January 8, 2016. Rates and amount financed are determined by credit history. One previous owner purchased it new.We have had multiple issues with the coach. She agreed to wait till it is safe to drive the coach to get the estimates. Speaker Location(s) Interior / Exterior. They need to honor their warranty now! We have had many, many issues with this coach that were all reported to Thor while the coach was new and under warranty. We have only Put 2400 miles on since we bought it. Check whether the batteries are charged enough. The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. We have taken the coach all over ***** and **** trying to get the issues resolved. Posts: 2,166 THOR #11781. Worked with ******************* until **** when he moved to a new position. If you wish to set up a factory service appointment to discount you the $2000, please call ************. To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. The park/travel switch on my coach does not switch the radio to the coach batteries. Listed 15 hours ago in Camp Verde, AZ. This is Thors final offer as it has been stated multiple times. 15 amp. I bought a brand new Thor Hurricane 35M. Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave. Pantry. Description. He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup I was given a few numbers of service centers and I had to contact them. BBB Business Profiles are subject to change at any time. Searched for help on the forum and replaced fuse in the rear radio and it's working but not getting power to the dash radio any . ************************* (Thor Motor Coach CSR) worked with us thru March of 2022 trying to get these issues resolved. "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. I WILL BE SENDING MULTIPLE EMAILS TO ********************************* WITH ATTACHMENTS CONFIRMING EVERYTHING THAT WE HAVE DONE ON OUR PAR AND OUR CONTINUED EFFORTS ACTING IN GOOD FAITH. This is a MSRP $190K Class A Motorhome. ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? They are the same issues we continue to try to get resolved. BBB Business Profiles generally cover a three-year reporting period. CD Player. We make the transition smoother with this free Owners Guide. I am waiting for **** to call us back. I can only speak to the radio wiring in my coach. can discuss the resolution. These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. And we are akready receivng customer no assistance. Our Owners Resource and Owners Guide can help you get the most out of your travels. After all the warranty work, we had to winterize the coach for the 2019 season. The solenoid is subject to failure and if it does, the switch will do nothing. Prepare lunch on the two burner gas cooktop, or use the convenient convection microwave. A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. There's a fuse on the back of the radio. **** refuses to act in good faith. Payments are with approved credit. 2003 Thor Motor Coach jazz. Seal leaks and causes extreme noise when driven at highway speeds. **** *************** DID NOT CARE ONCE I REACH THE **** DEALER 88 MILES FROM MY HOME THAT I WOULD HAVE TO DRIVE IT 108 MILES TO ANOTHER DEALER TO FIX IT CHEAPER AND **** *************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS OF GETTING PEOPLE TO HELP BRING ME AND PICK ME UP. Got the customers point of contact at the dealer and tried to call to discuss with them but was advised they were at lunch and will call back again shortly. Thurmont, MD. Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. +26. Most troubling of all this is how much the ******* family enjoyed the first trip, the layout and performance of the motor vehicle. Plus tax, title and license. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. ", VIN # ****************. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. Not sure where the in line fuse is located any help locating would be appreciated. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. Thanks for the suggestion. from Thor Motor Coach. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. These issues are ongoing, not new. VIN #*****************. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. As an industry leader in innovative design, TMC builds a variety of unique styles, sizes and floor plans that feel custom-made - at a truly competitive price. Number Of Televisions. Please contact us to verify info, and to check availability as our inventory changes rapidly. Front radio not working. Manufacturer-provided pictures, specifications and features may be used as needed. We have pictures we can send if you want. We have documented the roof concerns in case it does happen to be a concern. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. Consult with your selling dealership or contact Thor Motor Coach, Inc. directly to confirm what standard and optional equipment was installed in your motorhome at the factory. We now have two new estimates, both have been rejected by *************************** and *********************************. Non-smoking and pet-free. The locations they give are invalid, 2022 Thor Freedom Elite 23HFVin #*****************, Purchase date 08/20/2022 **********************. Your luxury Mercedes Sprinter motorhomes. It drops down over drivers head onto safety pins. If your dealer did not submit proper documentation for repair, we can ask for them to submit all supporting evidence. **** has not acted in good faith, as the documentation will show. THOR AXXERA RADIO.not working??? All standard features and specifications are subject to change. How can these issues that were reported to Thor when our coach was new, now be null and void? bunk bed. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. Television. Have driven unit less then 250 miles since purchase. Satellite. HOW WILL ****************** KNOW IF HE CANNOT TALK TO A SUPERVISOR AT **** ABOUT THE ACTIONS THAT **** HAS TAKEN AND NOW, ****************** IS BEING ADVISED THAT THE ACTIONS OF *************** BE INCORRECT ACTIONS. There authorized service center is telling me not to get roof patch but replaced. I guess that is the million-dollar question. After reviewing the Pre-Authorization, our stance on the roof concern remains the same. !. Thanks for the replies. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. When I tried to bring it back in, it came in a few inches and then stopped. There could also be an inline fuse blown, as the genny usually will not charge the chassis battery. Thats where the water is coming in, it came that way from the factory. Above Cab 40" Swivel LED TV, Optional Bedroom 32" LED TV, Optional Exterior 32" LED TV, Ford E-Series or Chevrolet C4500 Dually Chassis (22B, 22E, 23U, 24F & 26B), Ford E-Series Chassis (28Z, 29G, 30D, 31E, 31L & 31W), Slick Fiberglass Exterior with Standard Graphics Package, MEGA-Storage Compartment (22B, 22E, 23U, 28Z, 29G & 30D), Power Patio Awning with Integrated LED Lighting, Framed Windows (22B, 22E, 23U, 24F, 26B, 28Z, 29G & 30D), 8,000-lb. We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. Similar to driving an automobile featuring a cab/cut-away chassis, but with more space than a traditional Class B. Arriving at our destination we set up to dry camp. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Then click on the manual name to download. Meet the redesigned A.C.E. Of course, we should have known that such a low bid was not reasonable to complete the labor, after the three other bids we received were so much higher, but we were desperate to find someone, anyone to do the work. ALL OF A SUDDEN everything that was approved is no longer valid, considered null and void by Tristen. On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. Contact Us. A Representative from Thor Motor Coach has reached out to Mr. ******** and confirmed that **** will take care of the invoice with ****. 3 burner stove, microwave, mid size fridge/freezer, 2 tv's, AC/heat, satellite radio, backup camera, can sleep 6, primary bedroom with queen bed, kitchen dinette turns into a bed, bed above the cab. Description. If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. The owner listed is **************************. In reviewing my hundreds of emails regarding these issues I was particularly surprised by an email from ********************************* apologizing and stating that the only emails he had been provided were from ***************** in 2020 and the email referencing the $1,000. Just for good measure, recheck those easy to access fuses in the panel in the coach. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. Hello all, new to the forum and a first time RV owner. THOR #2187. can provide videos and pictures. I have looked and checked all connections and fuses I can find. As the smallest motorhome option, camper vans are welcome virtually everywhere. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. Diesel and gas-powered chassis options. Seamless Roof has bubbles. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM . It was amazing! They said they would me someone to service the vehicle. Your Thor rep will be reaching out to you to gather more information on the concern. State: Texas. This has gone on for far too long. Took a good 2 hours drive and they are still dead. On mine there is a pin hole and we stuck a safety pin in and, Thanks all. The claim is currently under review, you should hear back from your rep by the end of this week. We purchased a new 2019 *********************** **** Motor Coach in May 2019. Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands. A representative has been notified and will be with you shortly. They were the same service centers that said they dont have time for anybody except their original customers and to take it back to the dealer that I purchased it at. We had one of our **************** Representatives reach out, the below follow up was provided. If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. Probably have to pull radio out to find inline fuse. She gave me the number to **** and I informed her that I would prefer to use the Dealership where we purchased the coach to get an estimate for the repairs and she agreed. A multimeter (see below) should show the voltage between the battery terminals between 13.4 and 14.5 volts DC; if not, the battery may be worn out and need replacement, or it may be low on water, or the converter may not be giving it any power. We have spent countless dollars and hours as well as travel time in dealing with this. Please select a year to search for available owners manuals. Planning pet-friendly trips can be ruff when you don't know what to pack! You may also call **** at ************ for them to better assist you in finding service. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********. Complete this form and we'll contact you with our wholesale price. We also felt that ************************* bid was very low considering ******* ***** wanted $7,500.00 to do the job correctly, which **** rejected. Provide us with some basic info and well appraise your RV. Both electrical circuits must be energized for either radio to work. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. I had to send the slide out for access. For a better experience, please enable JavaScript in your browser before proceeding. As a matter of policy, BBB does not endorse any product, service or business. Then ***** struck, with travel restrictions in place. Monthly payments are only estimates derived from the RV price with a 96, 180, 204, or 240 month term, 10% to 20% down, 7.49%-9.24% interest APR, and financing terms are based on approved credit for qualified buyers and does not constitute a commitment that financing for a specific rate or term is available. Most of the issues listed on pdf ************************************************************** 2021. I tried to call **** / ******* and left a voice-mail asking for a return call where I may be able to set up an appointment in March as well. ****** informed me that Id have to get an estimate for each of the defect items. See you down the, powered by Interact RV Dealer Website Design, 15' Power Two Stage Armless w/Integrated LED Lighting, Mercedes-Benz Sprinter - 3.0L V6 188HP 325 lb-ft Torque, Mercedes-Benz safety package includes: Active Braking Assist, Attention assist, Active lane keeping assist, Wet wiper system, Distance Regulator Distronic Plus, Electric Stabilizing System (Standard 24FB, 24TT; Optional 24RW), Automatic Leveling Jacks with Touchpad Controls IPO Electric Rear Jacks (Optional 24FB, 24TT; N/A 24RW), Automatic Leveling Jacks with Touchpad Controls (Optional 24RW; N/A 24FB, 24TT), Welded Tubular Aluminum Roof and Sidewall Cage Construction, Vacu-Bond Laminated Roof, Walls and Floors with Foam Insulation, Fiberglass Front Cap with Skylight and Interior Power Shade, Full-Body Paint Package with Gel Coated Sidewalls, Invisible Front Paint Protection, Two Stage Armless Power Patio Awning with Integrated LED Lighting in Awning Arms, Mercedes-Benz 10.25 in. He was so laid-back and his knowledge was extensive on the motorhome. We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. I think that is the Thor way. You haven't indicated the make, model and year of your coach so this may or may not apply to your situation. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. We bought it new in 2018. If you have difficulty registering an account, logging in or need other account-related assistance, send us a message and well get back to you shortly. Mr. ******** needs to arrange pick up with the **** dealership. From the time we purchased the coach we have only driven a total of ***** miles. This allows the radio to run with the ignition key off. drivers window was installed bad. Use a pen or paper clip. AMAZON LINK:. 2019. I feel certain that once someone with authority has taken the time to review everything, they will see that this is NOT a new case, but an ONGOING case. Stock Number It features the best of a class a, along with the best features of a class c. That's what A.C.E. ** Day 2 we tried using the microwave again. Thor Motorcoach Logo linking to Home Page. Due to the coach being over 2 years out of warranty, we are going to have to take everything on a case by case scenario. Number Of Radios. Any price listed excludes sales tax, registration tags, and delivery fees. The best of Class A amenities and more power than a Class B. As I have stated countless times. BOTH of which **** has rejected. Inventory shown may be only a partial listing of the entire inventory. As an industry leader in innovative design, Thor Motor Coach builds a variety of unique styles, sizes and floor plans that feel custom-made at a competitive price. Multiple calls, travel, estimates, no results. For more information, visit. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Thor Motor Coach. All of this back and forth is not fair to us, the consumer. I have a full side slide on my 2016 Thor Ace 30.2. Class A Among the largest motorhomes, featuring the amenities of home for full-time life on the road. Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. See dealer for details. You might find those release tools with the manual for the radio. Wheel sensors for air pressure not working. MSRP Price: $157,576. {priceLabel}: Junior Member. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. Whether you travel to see family or to explore new places, this coach offers a flexible living space that doubles as a bedroom with a privacy curtain. $97,999. I HAD 5 **** DEALERS REFUSE BECAUSE DON'T HAVE THE CAPABILITY TO HANDLE MY SMALL RV TO RUN DIAGNOTIC TEST on why the SERVICE ENGINE LIGHT is on! Customer Reviews are not used in the calculation of BBB Rating. 2022 Thor Motor Coach Four Winds 31WV Overview | Beckley's RVs. Again, the deal fell through . Apparently, they couldn't come to an agreement with ****. Mine was easy.after I had checked all fuses, fuse blocks, use/store switch..you name it. Do you need a one-stop shop for all things RV-related? Im about to conclude that the Axxera radios/cameras are junk and mine is shot. I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture. Stock Number {stockNumber} {priceLabel} {msrp}. If you are in the market for a class c, look no further than this 2019 Quantum KW29, priced right at $106,000. My Thor Rize was not properly built. 5 seatbelts. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. We can't thank all the employees of General RV enough for making this experience so unforgettable. It may not display this or other websites correctly.

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